Shipping Policy
Effective Date: September 29, 2022
At Empire Trailers USA, we are committed to providing reliable and efficient delivery services for our customers throughout the United States. Our goal is to make the shipping process simple, transparent, and convenient from the time your order is confirmed until your trailer arrives.
Order Processing Time
Once your order and required payment have been confirmed, your trailer will be scheduled for preparation, assembly, customization (if applicable), and final inspection.
Standard preparation time is generally 7–10 business days, depending on the trailer model, customization requests, availability, and production schedule.
Customers will receive updates regarding their order status throughout the preparation process.
Nationwide Delivery
Empire Trailers USA offers shipping options throughout the United States. Delivery times may vary depending on the destination, shipping method, weather conditions, carrier availability, and other factors outside of our control.
Estimated delivery times will be provided after your order has been processed and your shipping details have been confirmed.
Shipping Charges
Shipping costs vary depending on:
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Delivery location
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Trailer size and weight
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Transportation requirements
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Current carrier rates
Any applicable shipping fees will be communicated before finalizing your order.
Customer Delivery Information
To arrange delivery, customers must provide accurate and complete information, including:
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Full name
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Delivery address
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Contact phone number
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Any special delivery instructions
Customers are responsible for ensuring that the delivery location is accessible for the transport vehicle and suitable for unloading the trailer.
Delivery Inspection
Customers should inspect their trailer upon delivery before signing the delivery receipt. Any visible shipping damage should be documented and reported immediately.
Please take photos of the trailer at the time of delivery if any damage is noticed and contact Empire Trailers USA as soon as possible so we can assist with the resolution process.
Delays
While we work to meet estimated delivery timelines, delays may occur due to circumstances beyond our control, including weather conditions, transportation delays, carrier schedules, supply chain issues, or other unexpected events.
Empire Trailers USA is not responsible for delays caused by third-party shipping carriers or external circumstances.
Pickup Option
Customers may also arrange pickup when available. Pickup details, scheduling, and preparation requirements will be provided after the order has been confirmed.
Contact Us
For questions regarding shipping, delivery status, or order updates, please contact Empire Trailers USA.
Thank you for choosing Empire Trailers USA. We appreciate the opportunity to provide you with a quality trailer solution for your business.